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You are here: Home / Dogwood Acoustic Guitars / Warranty Information

Warranty Information

Dogwood acoustic guitars have a lifetime warranty against defects in materials and workmanship. This warranty applies to the original owner and will be honored for as long as I am actively building and repairing guitars. This warranty does not cover normal wear, damage from improper humidity or temperature, abuse, or correcting repairs performed by unauthorized persons. Finish settling or checking, fret wear, and changes in geometry are among the things that are considered normal wear.

Dogwood instruments are made using the best in materials and in a humdity and temperature controlled environment. All materials and methods are industry standard or better. I stand behind my work, and I take care of my customers! I am well-known for being a leader in customer service and if you have a problem with your guitar, I will do my best to make you happy.

Acoustic guitars are by nature rather fragile. Most of the wood used to build them is thin and subject to damage if treated improperly. Allowing your guitar to become dehydrated will lead to problems such as cracks, loose braces, bridges lifting, and excessive changes in geometry which affect playing action. These problems are almost always due to dryness or heat. A common source of the latter is leaving the guitar in a hot car or trunk. Bringing a guitar inside from the cold and exposing it to warmer temperatures too quickly can cause finish checking, which is harmless but unsightly. None of these issues are considered problems relating to defects and are not covered under warranty.

Many guitars will need a neck reset as they age. This is due to changes in geometry from string tension over time, and is not a reflection of poor quality. Gibsons, Martins, Taylors, Guilds… they can all need this adjustment eventually. Neck resetting requires skill and special tools. Dogwood guitars use a modern bolt-on mortise and tenon neck joint that makes neck resetting much easier than the traditional dovetail joint. (Taylor and other companies use a bolt-on neck for this same reason.) There is no structural or tonal compromise with this neck joint. Should your Dogwood ever need this service, please contact me for the best price.

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Customer Testimonial: Taylor Custom setup and upgrades

Greg, when I met you and talked with you, it helped ease my apprehensions. You were very professional and explained in detail what, why, and how you would make my guitar play and sound better. You said that guitars sound what they sound like, but you … [Read More...]

The Monarch

The Monarch is a wonderful 14 fret guitar for anyone who appreciates great tone and a classic appearance. The Monarch body features a slimmer waist and curvier shoulders than a Dreadnought. It has a well-balanced tone and is a versatile instrument … [Read More...]

Lutherie Classes: Voicing and Tuning

Acoustic Guitar Voicing and Tuning Class (Discontinued due to my heavy repair schedule) This is an advanced class that explores the principles behind great acoustic guitar tone. This class is intended for the experienced builder, and … [Read More...]

The Importance of a Good Setup, Part Three

In the first two parts of this article, we have looked at basic setup services, which include setting the neck relief and string action, as well as new string installation and other basic adjustments. We have also discussed some improvements and … [Read More...]

Building a Monarch: Top and Back

The building of any guitar begins with selecting the woods to be used. A bookmatched set of Spruce or Cedar is selected for the top, and a back and side set is chosen for the body. Standard woods for the latter are Rosewood, Mahogany, or Maple. Many … [Read More...]

Voicing and Tap Tuning of Acoustic Guitars

Voicing and tuning are important elements of great tone. A great guitar has great tone, great playability, and great appearance, in that order. Fancy wood, a high gloss finish, and lots of Abalone inlay are visually beautiful but have … [Read More...]

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Technical Articles

The Science and Theory of Tonewoods

Search out any discussion about tone and tonewoods on the internet and you will quickly find a wide variation of opinions among players and builders alike. However, the majority will almost always list "tonewoods" and/or specific species of Spruce … [Read More...]

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Viewpoint Articles

Why Buy a Handmade Guitar?

There are a lot of choices out there for the prospective buyer of a fine guitar. It's no secret; a handmade instrument can cost a lot. For that matter, any of the better guitars purchased from a quality manufacturer is going to command what most … [Read More...]

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