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You are here: Home / Dogwood Acoustic Guitars / Warranty Information

Warranty Information

Dogwood acoustic guitars have a lifetime warranty against defects in materials and workmanship. This warranty applies to the original owner and will be honored for as long as I am actively building and repairing guitars. This warranty does not cover normal wear, damage from improper humidity or temperature, abuse, or correcting repairs performed by unauthorized persons. Finish settling or checking, fret wear, and changes in geometry are among the things that are considered normal wear.

Dogwood instruments are made using the best in materials and in a humdity and temperature controlled environment. All materials and methods are industry standard or better. I stand behind my work, and I take care of my customers! I am well-known for being a leader in customer service and if you have a problem with your guitar, I will do my best to make you happy.

Acoustic guitars are by nature rather fragile. Most of the wood used to build them is thin and subject to damage if treated improperly. Allowing your guitar to become dehydrated will lead to problems such as cracks, loose braces, bridges lifting, and excessive changes in geometry which affect playing action. These problems are almost always due to dryness or heat. A common source of the latter is leaving the guitar in a hot car or trunk. Bringing a guitar inside from the cold and exposing it to warmer temperatures too quickly can cause finish checking, which is harmless but unsightly. None of these issues are considered problems relating to defects and are not covered under warranty.

Many guitars will need a neck reset as they age. This is due to changes in geometry from string tension over time, and is not a reflection of poor quality. Gibsons, Martins, Taylors, Guilds… they can all need this adjustment eventually. Neck resetting requires skill and special tools. Dogwood guitars use a modern bolt-on mortise and tenon neck joint that makes neck resetting much easier than the traditional dovetail joint. (Taylor and other companies use a bolt-on neck for this same reason.) There is no structural or tonal compromise with this neck joint. Should your Dogwood ever need this service, please contact me for the best price.

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Customer Testimonials: Morgan Monroe

Greg... Thanks again for the top notch work you performed on my Morgan Monroe. Although this guitar is an expendable "gigging" tool you made it sound and play like a much more expensive instrument. It sure is comforting to know someone with your … [Read More...]

The Importance of a Good Setup, Part Two

In the first part of this article, I discussed the elements of a basic setup. These include checking the neck relief and the action at the first and twelfth frets, as well as installing new strings and performing a few other basic adjustments. In … [Read More...]

Customer Testimonials: Taylor 12 string setup

I had a well known luthier in Columbus do a setup on my custom Taylor 12 string including having a bone saddle and nut made. The work seemed good but a while later while using the guitar for recording I noticed a strange light buzzing sound in the B … [Read More...]

Making a Spalted Maple Rosette

The rosette on an acoustic guitar, along with the peghead and bridge designs, is a big part of the custom builder's signature. Often a particular design will immediately identify the guitar as being made by a specific individual. Perhaps the amazing … [Read More...]

Exceptional Tonewoods

Fine wood is the heart of every Dogwood guitar. Greg has been collecting rare and highly figured wood for over three decades, and he is always on the lookout for the best sets of both top and back/side wood for his custom guitars. Exotic wood of the … [Read More...]

The Mazzaroth Guitar

The Mazzaroth Guitar, Special Edition of the Eminence Model This fine instrument is the culmination of an idea I had in the 1970's after seeing a guitar that luthier Steve Klein made for Dan Peek, founding member of the group America. Inspired … [Read More...]

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Technical Articles

Voicing and Tap Tuning of Acoustic Guitars

Voicing and tuning are important elements of great tone. A great guitar has great tone, great playability, and great appearance, in that order. Fancy wood, a high gloss finish, and lots of Abalone inlay are visually beautiful but have … [Read More...]

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Viewpoint Articles

Why Buy a Handmade Guitar?

There are a lot of choices out there for the prospective buyer of a fine guitar. It's no secret; a handmade instrument can cost a lot. For that matter, any of the better guitars purchased from a quality manufacturer is going to command what most … [Read More...]

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