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You are here: Home / Dogwood Acoustic Guitars / Warranty Information

Warranty Information

Dogwood acoustic guitars have a lifetime warranty against defects in materials and workmanship. This warranty applies to the original owner and will be honored for as long as I am actively building and repairing guitars. This warranty does not cover normal wear, damage from improper humidity or temperature, abuse, or correcting repairs performed by unauthorized persons. Finish settling or checking, fret wear, and changes in geometry are among the things that are considered normal wear.

Dogwood instruments are made using the best in materials and in a humdity and temperature controlled environment. All materials and methods are industry standard or better. I stand behind my work, and I take care of my customers! I am well-known for being a leader in customer service and if you have a problem with your guitar, I will do my best to make you happy.

Acoustic guitars are by nature rather fragile. Most of the wood used to build them is thin and subject to damage if treated improperly. Allowing your guitar to become dehydrated will lead to problems such as cracks, loose braces, bridges lifting, and excessive changes in geometry which affect playing action. These problems are almost always due to dryness or heat. A common source of the latter is leaving the guitar in a hot car or trunk. Bringing a guitar inside from the cold and exposing it to warmer temperatures too quickly can cause finish checking, which is harmless but unsightly. None of these issues are considered problems relating to defects and are not covered under warranty.

Many guitars will need a neck reset as they age. This is due to changes in geometry from string tension over time, and is not a reflection of poor quality. Gibsons, Martins, Taylors, Guilds… they can all need this adjustment eventually. Neck resetting requires skill and special tools. Dogwood guitars use a modern bolt-on mortise and tenon neck joint that makes neck resetting much easier than the traditional dovetail joint. (Taylor and other companies use a bolt-on neck for this same reason.) There is no structural or tonal compromise with this neck joint. Should your Dogwood ever need this service, please contact me for the best price.

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Customer Testimonials: Martin Fret Work

"I took my Martin D-28 to Dogwood guitars to get it worked on, It was in pretty bad shape when I bought it used. Someone had tried to install frets on their own and it was buzzing and the action was hard to play. I called Greg and he said to stop by … [Read More...]

Fender Strat Tuneup

Fender Strat Tuneup and Setup The Fender Strat is a classic electric guitar that is justly famous for its role in the history of blues and rock music. The quality of individual Strats can vary from excellent to dismal depending on model, year, and … [Read More...]

Pearl and Abalone Inlay

One of the most beautiful customizations to a musical instrument is the addition of shell inlay. Typically this might include peghead decorations, fretboard position markers or more elaborate motifs such as vines and flowers, and body purflings. … [Read More...]

Repair and Restoration

Greg's deep knowledge of guitar design and construction means your acoustic or electric guitar will play better after he has worked on it. As a graduate of the esteemed Galloup School of Lutherie, Greg studied under master repairman Bryan Galloup. … [Read More...]

How to Correctly String a Guitar

When I went to lutherie school I discovered that, like many guitarists, I was stringing my guitars incorrectly. And judging from the inspections that I give to all the guitars that come into my shop, this is a very common problem. I can hear some … [Read More...]

Blog: Jumbo inlay

Work continues on the Rosewood Kingston Jumbo this week, with the gold Mother of Pearl and Abalone fretboard inlay work. These crown type position markers are beautiful and I love the old-school appearance that calls to mind the Gibson SJ-200 and … [Read More...]

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Technical Articles

Voicing and Tap Tuning of Acoustic Guitars

Voicing and tuning are important elements of great tone. A great guitar has great tone, great playability, and great appearance, in that order. Fancy wood, a high gloss finish, and lots of Abalone inlay are visually beautiful but have … [Read More...]

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Viewpoint Articles

Why Buy a Handmade Guitar?

There are a lot of choices out there for the prospective buyer of a fine guitar. It's no secret; a handmade instrument can cost a lot. For that matter, any of the better guitars purchased from a quality manufacturer is going to command what most … [Read More...]

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