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You are here: Home / Dogwood Acoustic Guitars / Warranty Information

Warranty Information

Dogwood acoustic guitars have a lifetime warranty against defects in materials and workmanship. This warranty applies to the original owner and will be honored for as long as I am actively building and repairing guitars. This warranty does not cover normal wear, damage from improper humidity or temperature, abuse, or correcting repairs performed by unauthorized persons. Finish settling or checking, fret wear, and changes in geometry are among the things that are considered normal wear.

Dogwood instruments are made using the best in materials and in a humdity and temperature controlled environment. All materials and methods are industry standard or better. I stand behind my work, and I take care of my customers! I am well-known for being a leader in customer service and if you have a problem with your guitar, I will do my best to make you happy.

Acoustic guitars are by nature rather fragile. Most of the wood used to build them is thin and subject to damage if treated improperly. Allowing your guitar to become dehydrated will lead to problems such as cracks, loose braces, bridges lifting, and excessive changes in geometry which affect playing action. These problems are almost always due to dryness or heat. A common source of the latter is leaving the guitar in a hot car or trunk. Bringing a guitar inside from the cold and exposing it to warmer temperatures too quickly can cause finish checking, which is harmless but unsightly. None of these issues are considered problems relating to defects and are not covered under warranty.

Many guitars will need a neck reset as they age. This is due to changes in geometry from string tension over time, and is not a reflection of poor quality. Gibsons, Martins, Taylors, Guilds… they can all need this adjustment eventually. Neck resetting requires skill and special tools. Dogwood guitars use a modern bolt-on mortise and tenon neck joint that makes neck resetting much easier than the traditional dovetail joint. (Taylor and other companies use a bolt-on neck for this same reason.) There is no structural or tonal compromise with this neck joint. Should your Dogwood ever need this service, please contact me for the best price.

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Blog: Spalted Maple Rosette

I love spalted wood, especially spalted Maple. My affection toward this unique combination of color and pattern goes back to the 1980's, when I became introduced to the work of James Krenov. In 1983 a friend and I discovered a huge spalted Maple … [Read More...]

The Science and Theory of Tonewoods

Search out any discussion about tone and tonewoods on the internet and you will quickly find a wide variation of opinions among players and builders alike. However, the majority will almost always list "tonewoods" and/or specific species of Spruce … [Read More...]

Building a Monarch: The Neck

Guitar construction can be divided into to major sections: The body and the neck. Neck construction begins with gluing up a blank. Although some guitar necks are made from one solid piece of wood, many builders make necks using a laminated blank. … [Read More...]

The Three Elements of a Great Guitar

Guitar players and collectors have so many choices available to them. New, used, factory brands, custom hand built...how do you narrow down the choices to the best option for you? In my opinion, any guitar should be measured by three … [Read More...]

FAQ’s

Answers to some of the most common questions I get about my guitars, ordering, etc. What is the current turn around time for orders? My build schedule is determined by my current repair load and teaching schedule, as well as orders already in … [Read More...]

Exploring Common Guitar Myths

I am going to divide this article into two sections: Myths and misunderstandings about playability and care; and myths about tone. We will take these two topics in order. Playability and Care So, your guitar is a little hard to play, the … [Read More...]

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Technical Articles

Why do old guitars sound better?

Why do some old guitars sound so good? Even inexpensive guitars can age into really good sounding instruments, and some old guitars attain legendary tone. Why is this? The answer can be found in one of three factors and the best … [Read More...]

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Viewpoint Articles

Why Buy a Handmade Guitar?

There are a lot of choices out there for the prospective buyer of a fine guitar. It's no secret; a handmade instrument can cost a lot. For that matter, any of the better guitars purchased from a quality manufacturer is going to command what most … [Read More...]

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