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You are here: Home / Dogwood Acoustic Guitars / Warranty Information

Warranty Information

Dogwood acoustic guitars have a lifetime warranty against defects in materials and workmanship. This warranty applies to the original owner and will be honored for as long as I am actively building and repairing guitars. This warranty does not cover normal wear, damage from improper humidity or temperature, abuse, or correcting repairs performed by unauthorized persons. Finish settling or checking, fret wear, and changes in geometry are among the things that are considered normal wear.

Dogwood instruments are made using the best in materials and in a humdity and temperature controlled environment. All materials and methods are industry standard or better. I stand behind my work, and I take care of my customers! I am well-known for being a leader in customer service and if you have a problem with your guitar, I will do my best to make you happy.

Acoustic guitars are by nature rather fragile. Most of the wood used to build them is thin and subject to damage if treated improperly. Allowing your guitar to become dehydrated will lead to problems such as cracks, loose braces, bridges lifting, and excessive changes in geometry which affect playing action. These problems are almost always due to dryness or heat. A common source of the latter is leaving the guitar in a hot car or trunk. Bringing a guitar inside from the cold and exposing it to warmer temperatures too quickly can cause finish checking, which is harmless but unsightly. None of these issues are considered problems relating to defects and are not covered under warranty.

Many guitars will need a neck reset as they age. This is due to changes in geometry from string tension over time, and is not a reflection of poor quality. Gibsons, Martins, Taylors, Guilds… they can all need this adjustment eventually. Neck resetting requires skill and special tools. Dogwood guitars use a modern bolt-on mortise and tenon neck joint that makes neck resetting much easier than the traditional dovetail joint. (Taylor and other companies use a bolt-on neck for this same reason.) There is no structural or tonal compromise with this neck joint. Should your Dogwood ever need this service, please contact me for the best price.

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Humidity, Temperature, and Your Guitar

Maintaining your wooden instruments at an appropriate level of humidity year round is vital to their health and well-being. It is surprising how many owners of expensive instruments are unaware of this. I suppose that the primary reason is a lack … [Read More...]

Customer Testimonial: Dogwood Monarch

"I loved my handcrafted Yamaha LX5 until I played my brother's Larrivee. So I bought a Larrivee. The Dogwood acoustic makes my Larrivee sound like my old Yamaha. The Dogwood is superior to my Larrivee D-03R in every way - tone, action - even looks. I … [Read More...]

Fender Strat Tuneup

Fender Strat Tuneup and Setup The Fender Strat is a classic electric guitar that is justly famous for its role in the history of blues and rock music. The quality of individual Strats can vary from excellent to dismal depending on model, year, and … [Read More...]

Blog: 1932 Martin Repair

Its not often that a luthier has the opportunity to work on a pre-war Martin. This 1932 0-18 parlor guitar needs a crack repair and a neck reset. Great care must be taken when working on such an old and fragile guitar. Get out the hot hide glue. … [Read More...]

Baking Tops

A number of guitar builders (including a couple of well-known factory-made brands) follow the practice of baking the Spruce tops in an oven at low heat prior to using them in the construction of an instrument. This practice has caused a lot of … [Read More...]

Lutherie Classes: Voicing and Tuning

Acoustic Guitar Voicing and Tuning Class (Discontinued due to my heavy repair schedule) This is an advanced class that explores the principles behind great acoustic guitar tone. This class is intended for the experienced builder, and … [Read More...]

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Technical Articles

Why do old guitars sound better?

Why do some old guitars sound so good? Even inexpensive guitars can age into really good sounding instruments, and some old guitars attain legendary tone. Why is this? The answer can be found in one of three factors and the best … [Read More...]

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Why Buy a Handmade Guitar?

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