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You are here: Home / Dogwood Acoustic Guitars / Warranty Information

Warranty Information

Dogwood acoustic guitars have a lifetime warranty against defects in materials and workmanship. This warranty applies to the original owner and will be honored for as long as I am actively building and repairing guitars. This warranty does not cover normal wear, damage from improper humidity or temperature, abuse, or correcting repairs performed by unauthorized persons. Finish settling or checking, fret wear, and changes in geometry are among the things that are considered normal wear.

Dogwood instruments are made using the best in materials and in a humdity and temperature controlled environment. All materials and methods are industry standard or better. I stand behind my work, and I take care of my customers! I am well-known for being a leader in customer service and if you have a problem with your guitar, I will do my best to make you happy.

Acoustic guitars are by nature rather fragile. Most of the wood used to build them is thin and subject to damage if treated improperly. Allowing your guitar to become dehydrated will lead to problems such as cracks, loose braces, bridges lifting, and excessive changes in geometry which affect playing action. These problems are almost always due to dryness or heat. A common source of the latter is leaving the guitar in a hot car or trunk. Bringing a guitar inside from the cold and exposing it to warmer temperatures too quickly can cause finish checking, which is harmless but unsightly. None of these issues are considered problems relating to defects and are not covered under warranty.

Many guitars will need a neck reset as they age. This is due to changes in geometry from string tension over time, and is not a reflection of poor quality. Gibsons, Martins, Taylors, Guilds… they can all need this adjustment eventually. Neck resetting requires skill and special tools. Dogwood guitars use a modern bolt-on mortise and tenon neck joint that makes neck resetting much easier than the traditional dovetail joint. (Taylor and other companies use a bolt-on neck for this same reason.) There is no structural or tonal compromise with this neck joint. Should your Dogwood ever need this service, please contact me for the best price.

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Blog: Jumbo Neck Set

It is always exciting to arrive at neck setting day when working on a new build. Several weeks of careful work precede setting the neck: Rosette making; bending and boxing; bindings and purflings; inlay work; voicing and tuning; all separate skills … [Read More...]

Customer Testimonial: Taylor Custom setup and upgrades

Greg, when I met you and talked with you, it helped ease my apprehensions. You were very professional and explained in detail what, why, and how you would make my guitar play and sound better. You said that guitars sound what they sound like, but you … [Read More...]

Guitar Galleries

The guitars featured in these photo galleries are just a few examples of Greg's work. As a long-time high end furniture maker, Greg has a real passion for tools and figured wood. His guitars reflect these twin loves with their beautiful wood choices, … [Read More...]

Mastery of Craft

As a high end artisan woodworker of over 30 years, Greg's passion for excellence is a hallmark of his instruments. Every Dogwood guitar reflects this dedication to fine craftsmanship. All the skills required to make exceptional high end guitars- … [Read More...]

Why do old guitars sound better?

Why do some old guitars sound so good? Even inexpensive guitars can age into really good sounding instruments, and some old guitars attain legendary tone. Why is this? The answer can be found in one of three factors and the best … [Read More...]

Ordering your Dogwood Guitar

Please Note: Due to my heavy repair and restoration schedule, I am no longer building custom acoustic guitars. This is an archive page. Thank you for choosing to order one of my handmade acoustic guitars. From the day we begin to design your dream … [Read More...]

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Technical Articles

Why do old guitars sound better?

Why do some old guitars sound so good? Even inexpensive guitars can age into really good sounding instruments, and some old guitars attain legendary tone. Why is this? The answer can be found in one of three factors and the best … [Read More...]

More Technical Articles

Viewpoint Articles

The Three Elements of a Great Guitar

Guitar players and collectors have so many choices available to them. New, used, factory brands, custom hand built...how do you narrow down the choices to the best option for you? In my opinion, any guitar should be measured by three … [Read More...]

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