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You are here: Home / Dogwood Acoustic Guitars / Warranty Information

Warranty Information

Dogwood acoustic guitars have a lifetime warranty against defects in materials and workmanship. This warranty applies to the original owner and will be honored for as long as I am actively building and repairing guitars. This warranty does not cover normal wear, damage from improper humidity or temperature, abuse, or correcting repairs performed by unauthorized persons. Finish settling or checking, fret wear, and changes in geometry are among the things that are considered normal wear.

Dogwood instruments are made using the best in materials and in a humdity and temperature controlled environment. All materials and methods are industry standard or better. I stand behind my work, and I take care of my customers! I am well-known for being a leader in customer service and if you have a problem with your guitar, I will do my best to make you happy.

Acoustic guitars are by nature rather fragile. Most of the wood used to build them is thin and subject to damage if treated improperly. Allowing your guitar to become dehydrated will lead to problems such as cracks, loose braces, bridges lifting, and excessive changes in geometry which affect playing action. These problems are almost always due to dryness or heat. A common source of the latter is leaving the guitar in a hot car or trunk. Bringing a guitar inside from the cold and exposing it to warmer temperatures too quickly can cause finish checking, which is harmless but unsightly. None of these issues are considered problems relating to defects and are not covered under warranty.

Many guitars will need a neck reset as they age. This is due to changes in geometry from string tension over time, and is not a reflection of poor quality. Gibsons, Martins, Taylors, Guilds… they can all need this adjustment eventually. Neck resetting requires skill and special tools. Dogwood guitars use a modern bolt-on mortise and tenon neck joint that makes neck resetting much easier than the traditional dovetail joint. (Taylor and other companies use a bolt-on neck for this same reason.) There is no structural or tonal compromise with this neck joint. Should your Dogwood ever need this service, please contact me for the best price.

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My Building Philosophy

As a craftsman who has worked in wood for the better part of 40 years, I've developed a way of approaching fine woodworking that suits my style, pace, and dedication to excellence. I work by myself, alone with my tools and carefully selected woods. I … [Read More...]

The Importance of a Good Setup, Part One

I've played guitar since I was in high school, which was longer ago than I care to dwell on! I am also the sort of person who lives by the axiom, "If it ain't broke don't fix it!" Because of this, I did not understand the benefits of having my … [Read More...]

Building a Monarch: Pearl Inlay

Shell inlays are a time-honored way of adding flair, beauty, and value to musical instruments. The two primary types of shell used in making guitar inlays are Mother of Pearl and Abalone. Each of these come in several color varieties. There are many … [Read More...]

Making a Spalted Maple Rosette

The rosette on an acoustic guitar, along with the peghead and bridge designs, is a big part of the custom builder's signature. Often a particular design will immediately identify the guitar as being made by a specific individual. Perhaps the amazing … [Read More...]

Customer Testimonials: A. B. Manson Acoustic

"I recently had major work done by Greg Maxwell on my very expensive and treasured old guitar.  Boy, am I glad that I found Greg, because I do not think any other luthier would have given the time and effort  this project required.  My guitar needed … [Read More...]

Shop Tour

The original Dogwood Guitars shop, located in rural central Ohio. The Dogwood Guitars shop is located in Mount Vernon, OH, having relocated back to central Ohio in August of 2017 after operating for five years in Kansas City. The shop is fully … [Read More...]

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Technical Articles

The Science and Theory of Tonewoods

Search out any discussion about tone and tonewoods on the internet and you will quickly find a wide variation of opinions among players and builders alike. However, the majority will almost always list "tonewoods" and/or specific species of Spruce … [Read More...]

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Viewpoint Articles

Why Buy a Handmade Guitar?

There are a lot of choices out there for the prospective buyer of a fine guitar. It's no secret; a handmade instrument can cost a lot. For that matter, any of the better guitars purchased from a quality manufacturer is going to command what most … [Read More...]

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