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You are here: Home / Dogwood Acoustic Guitars / Warranty Information

Warranty Information

Dogwood acoustic guitars have a lifetime warranty against defects in materials and workmanship. This warranty applies to the original owner and will be honored for as long as I am actively building and repairing guitars. This warranty does not cover normal wear, damage from improper humidity or temperature, abuse, or correcting repairs performed by unauthorized persons. Finish settling or checking, fret wear, and changes in geometry are among the things that are considered normal wear.

Dogwood instruments are made using the best in materials and in a humdity and temperature controlled environment. All materials and methods are industry standard or better. I stand behind my work, and I take care of my customers! I am well-known for being a leader in customer service and if you have a problem with your guitar, I will do my best to make you happy.

Acoustic guitars are by nature rather fragile. Most of the wood used to build them is thin and subject to damage if treated improperly. Allowing your guitar to become dehydrated will lead to problems such as cracks, loose braces, bridges lifting, and excessive changes in geometry which affect playing action. These problems are almost always due to dryness or heat. A common source of the latter is leaving the guitar in a hot car or trunk. Bringing a guitar inside from the cold and exposing it to warmer temperatures too quickly can cause finish checking, which is harmless but unsightly. None of these issues are considered problems relating to defects and are not covered under warranty.

Many guitars will need a neck reset as they age. This is due to changes in geometry from string tension over time, and is not a reflection of poor quality. Gibsons, Martins, Taylors, Guilds… they can all need this adjustment eventually. Neck resetting requires skill and special tools. Dogwood guitars use a modern bolt-on mortise and tenon neck joint that makes neck resetting much easier than the traditional dovetail joint. (Taylor and other companies use a bolt-on neck for this same reason.) There is no structural or tonal compromise with this neck joint. Should your Dogwood ever need this service, please contact me for the best price.

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Mastery of Craft

As a high end artisan woodworker of over 30 years, Greg's passion for excellence is a hallmark of his instruments. Every Dogwood guitar reflects this dedication to fine craftsmanship. All the skills required to make exceptional high end guitars- … [Read More...]

About Greg Maxwell

I've lived in central Ohio my entire life, and I've built things for as long as I can remember. I cut my teeth as a woodworker doing fancy interior wood trim for a custom home builder in the early 80's after deciding that performing music for a … [Read More...]

Blog: Spalted Maple Rosette

I love spalted wood, especially spalted Maple. My affection toward this unique combination of color and pattern goes back to the 1980's, when I became introduced to the work of James Krenov. In 1983 a friend and I discovered a huge spalted Maple … [Read More...]

Guitar Build Class: Tom S.

"I recently completed a rewarding two week twelve day deep dive into guitar building. The course was taught by Greg Maxwell of Dogwood Guitars in Mt. Vernon Ohio. “Course” is inadequate to describe this skill and technique refining experience.  … [Read More...]

Lutherie Classes: Acoustic Guitar Building Class

Guitar Building Class Please Note: Due to my heavy repair and restoration schedule, I am no longer able to offer the build class. This is an archive page. Have you ever wanted to build your own high quality acoustic guitar, but were intimidated … [Read More...]

Building a Monarch: Final Assembly

It is now time to assemble the guitar, dress the frets, install the bridge and pins, fit and install the tuners, make the nut and saddle, and set the final action. A pickguard is usually installed and the completed instrument is polishes and strung … [Read More...]

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Technical Articles

Humidity, Temperature, and Your Guitar

Maintaining your wooden instruments at an appropriate level of humidity year round is vital to their health and well-being. It is surprising how many owners of expensive instruments are unaware of this. I suppose that the primary reason is a lack … [Read More...]

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Viewpoint Articles

The Three Elements of a Great Guitar

Guitar players and collectors have so many choices available to them. New, used, factory brands, custom hand built...how do you narrow down the choices to the best option for you? In my opinion, any guitar should be measured by three … [Read More...]

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