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You are here: Home / Dogwood Acoustic Guitars / Warranty Information

Warranty Information

Dogwood acoustic guitars have a lifetime warranty against defects in materials and workmanship. This warranty applies to the original owner and will be honored for as long as I am actively building and repairing guitars. This warranty does not cover normal wear, damage from improper humidity or temperature, abuse, or correcting repairs performed by unauthorized persons. Finish settling or checking, fret wear, and changes in geometry are among the things that are considered normal wear.

Dogwood instruments are made using the best in materials and in a humdity and temperature controlled environment. All materials and methods are industry standard or better. I stand behind my work, and I take care of my customers! I am well-known for being a leader in customer service and if you have a problem with your guitar, I will do my best to make you happy.

Acoustic guitars are by nature rather fragile. Most of the wood used to build them is thin and subject to damage if treated improperly. Allowing your guitar to become dehydrated will lead to problems such as cracks, loose braces, bridges lifting, and excessive changes in geometry which affect playing action. These problems are almost always due to dryness or heat. A common source of the latter is leaving the guitar in a hot car or trunk. Bringing a guitar inside from the cold and exposing it to warmer temperatures too quickly can cause finish checking, which is harmless but unsightly. None of these issues are considered problems relating to defects and are not covered under warranty.

Many guitars will need a neck reset as they age. This is due to changes in geometry from string tension over time, and is not a reflection of poor quality. Gibsons, Martins, Taylors, Guilds… they can all need this adjustment eventually. Neck resetting requires skill and special tools. Dogwood guitars use a modern bolt-on mortise and tenon neck joint that makes neck resetting much easier than the traditional dovetail joint. (Taylor and other companies use a bolt-on neck for this same reason.) There is no structural or tonal compromise with this neck joint. Should your Dogwood ever need this service, please contact me for the best price.

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The Kingston Jumbo

I've always been particularly drawn to jumbo-size acoustics. I learned to play guitar in the early 1970's when John Denver was at the height of his career, and the sound he got from his jumbo Guild 6 and 12 string guitars made an impression on me … [Read More...]

Customer Testimonials: Strat and Tele Setups

"I have 2 guitars and have been playing for over 20 years.  In that time I have had my instruments set-up by several different companies, some that have been in the business for longer than I have been playing.  I can honestly say that no one has … [Read More...]

Building a Monarch: Binding

The quality of the binding and purfling work is one of the factors that makes a guitar a true work of art. Some builders install bindings and purflings in one step, and this can lead to less-than-perfect results. Dogwood guitars are bound using a … [Read More...]

Building a Monarch: Top and Back

The building of any guitar begins with selecting the woods to be used. A bookmatched set of Spruce or Cedar is selected for the top, and a back and side set is chosen for the body. Standard woods for the latter are Rosewood, Mahogany, or Maple. Many … [Read More...]

Humidity, Temperature, and Your Guitar

Maintaining your wooden instruments at an appropriate level of humidity year round is vital to their health and well-being. It is surprising how many owners of expensive instruments are unaware of this. I suppose that the primary reason is a lack … [Read More...]

The Science and Theory of Tonewoods

Search out any discussion about tone and tonewoods on the internet and you will quickly find a wide variation of opinions among players and builders alike. However, the majority will almost always list "tonewoods" and/or specific species of Spruce … [Read More...]

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Technical Articles

Bolt-On Necks: High Tongue Frets

I am including this article as a special page in the Services Menu because of the frequency with which the issue of high tongue frets arises. The tongue is the part of the fretboard that extends into the body of the guitar. On acoustic guitars, the … [Read More...]

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Viewpoint Articles

Why Buy a Handmade Guitar?

There are a lot of choices out there for the prospective buyer of a fine guitar. It's no secret; a handmade instrument can cost a lot. For that matter, any of the better guitars purchased from a quality manufacturer is going to command what most … [Read More...]

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