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You are here: Home / Dogwood Acoustic Guitars / Warranty Information

Warranty Information

Dogwood acoustic guitars have a lifetime warranty against defects in materials and workmanship. This warranty applies to the original owner and will be honored for as long as I am actively building and repairing guitars. This warranty does not cover normal wear, damage from improper humidity or temperature, abuse, or correcting repairs performed by unauthorized persons. Finish settling or checking, fret wear, and changes in geometry are among the things that are considered normal wear.

Dogwood instruments are made using the best in materials and in a humdity and temperature controlled environment. All materials and methods are industry standard or better. I stand behind my work, and I take care of my customers! I am well-known for being a leader in customer service and if you have a problem with your guitar, I will do my best to make you happy.

Acoustic guitars are by nature rather fragile. Most of the wood used to build them is thin and subject to damage if treated improperly. Allowing your guitar to become dehydrated will lead to problems such as cracks, loose braces, bridges lifting, and excessive changes in geometry which affect playing action. These problems are almost always due to dryness or heat. A common source of the latter is leaving the guitar in a hot car or trunk. Bringing a guitar inside from the cold and exposing it to warmer temperatures too quickly can cause finish checking, which is harmless but unsightly. None of these issues are considered problems relating to defects and are not covered under warranty.

Many guitars will need a neck reset as they age. This is due to changes in geometry from string tension over time, and is not a reflection of poor quality. Gibsons, Martins, Taylors, Guilds… they can all need this adjustment eventually. Neck resetting requires skill and special tools. Dogwood guitars use a modern bolt-on mortise and tenon neck joint that makes neck resetting much easier than the traditional dovetail joint. (Taylor and other companies use a bolt-on neck for this same reason.) There is no structural or tonal compromise with this neck joint. Should your Dogwood ever need this service, please contact me for the best price.

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Lutherie Classes: Acoustic Guitar Building Class

Guitar Building Class Please Note: Due to my heavy repair and restoration schedule, I am no longer able to offer the build class. This is an archive page. Have you ever wanted to build your own high quality acoustic guitar, but were intimidated … [Read More...]

The Kingston Jumbo

I've always been particularly drawn to jumbo-size acoustics. I learned to play guitar in the early 1970's when John Denver was at the height of his career, and the sound he got from his jumbo Guild 6 and 12 string guitars made an impression on me … [Read More...]

Location

Dogwood Guitars is located in beautiful rural Knox County Ohio, on state route 3 between Centerburg and Mount Vernon. Less than an hour from Columbus, Delaware, and Mansfield, we serve the entire central Ohio area with full-service setup and repairs. … [Read More...]

Customer Testimonials: A. B. Manson Acoustic

"I recently had major work done by Greg Maxwell on my very expensive and treasured old guitar.  Boy, am I glad that I found Greg, because I do not think any other luthier would have given the time and effort  this project required.  My guitar needed … [Read More...]

The Eminence

The Eminence is a Grand Auditorium sized guitar that I designed to provide a slight boost to the treble response, along with the clear and balanced tone that all Dogwood models are known for. A slightly smaller body depth and a more narrow waist … [Read More...]

Blog: Jumbo inlay

Work continues on the Rosewood Kingston Jumbo this week, with the gold Mother of Pearl and Abalone fretboard inlay work. These crown type position markers are beautiful and I love the old-school appearance that calls to mind the Gibson SJ-200 and … [Read More...]

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Technical Articles

Voicing and Tap Tuning of Acoustic Guitars

Voicing and tuning are important elements of great tone. A great guitar has great tone, great playability, and great appearance, in that order. Fancy wood, a high gloss finish, and lots of Abalone inlay are visually beautiful but have … [Read More...]

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Viewpoint Articles

The Three Elements of a Great Guitar

Guitar players and collectors have so many choices available to them. New, used, factory brands, custom hand built...how do you narrow down the choices to the best option for you? In my opinion, any guitar should be measured by three … [Read More...]

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