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You are here: Home / Dogwood Acoustic Guitars / Warranty Information

Warranty Information

Dogwood acoustic guitars have a lifetime warranty against defects in materials and workmanship. This warranty applies to the original owner and will be honored for as long as I am actively building and repairing guitars. This warranty does not cover normal wear, damage from improper humidity or temperature, abuse, or correcting repairs performed by unauthorized persons. Finish settling or checking, fret wear, and changes in geometry are among the things that are considered normal wear.

Dogwood instruments are made using the best in materials and in a humdity and temperature controlled environment. All materials and methods are industry standard or better. I stand behind my work, and I take care of my customers! I am well-known for being a leader in customer service and if you have a problem with your guitar, I will do my best to make you happy.

Acoustic guitars are by nature rather fragile. Most of the wood used to build them is thin and subject to damage if treated improperly. Allowing your guitar to become dehydrated will lead to problems such as cracks, loose braces, bridges lifting, and excessive changes in geometry which affect playing action. These problems are almost always due to dryness or heat. A common source of the latter is leaving the guitar in a hot car or trunk. Bringing a guitar inside from the cold and exposing it to warmer temperatures too quickly can cause finish checking, which is harmless but unsightly. None of these issues are considered problems relating to defects and are not covered under warranty.

Many guitars will need a neck reset as they age. This is due to changes in geometry from string tension over time, and is not a reflection of poor quality. Gibsons, Martins, Taylors, Guilds… they can all need this adjustment eventually. Neck resetting requires skill and special tools. Dogwood guitars use a modern bolt-on mortise and tenon neck joint that makes neck resetting much easier than the traditional dovetail joint. (Taylor and other companies use a bolt-on neck for this same reason.) There is no structural or tonal compromise with this neck joint. Should your Dogwood ever need this service, please contact me for the best price.

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Customer Testimonials: Taylor 12 string setup

I had a well known luthier in Columbus do a setup on my custom Taylor 12 string including having a bone saddle and nut made. The work seemed good but a while later while using the guitar for recording I noticed a strange light buzzing sound in the B … [Read More...]

Luthier Services & Labor Estimates for 2021

Dogwood Guitars is a full-service setup and repair shop. We are equipped to handle all of your acoustic and electric guitar adjustment and repair needs. The prices listed below are labor estimates and do not include parts such as new strings, bone … [Read More...]

Mastery of Craft

As a high end artisan woodworker of over 30 years, Greg's passion for excellence is a hallmark of his instruments. Every Dogwood guitar reflects this dedication to fine craftsmanship. All the skills required to make exceptional high end guitars- … [Read More...]

Bending Machine

Building a Monarch: The Box

Bending the sides begins the process of making a guitar body. A bending form is required for each type and size of body, and the appropriate form is installed in the bending machine. This jig uses a heating blanket and spring loaded cauls to gently … [Read More...]

Customer Testimonial: Les Paul Setup

"The work you did on the fretboard, frets and bridge of my Les Paul fixed the problem I was having and it plays better than ever. Dogwood Guitars has become my #1 choice for guitar repairs and I'll be sure to recommend you to my musician friends. … [Read More...]

FAQ’s

Answers to some of the most common questions I get about my guitars, ordering, etc. What is the current turn around time for orders? My build schedule is determined by my current repair load and teaching schedule, as well as orders already in … [Read More...]

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Technical Articles

Bolt-On Necks: High Tongue Frets

I am including this article as a special page in the Services Menu because of the frequency with which the issue of high tongue frets arises. The tongue is the part of the fretboard that extends into the body of the guitar. On acoustic guitars, the … [Read More...]

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Viewpoint Articles

Why Buy a Handmade Guitar?

There are a lot of choices out there for the prospective buyer of a fine guitar. It's no secret; a handmade instrument can cost a lot. For that matter, any of the better guitars purchased from a quality manufacturer is going to command what most … [Read More...]

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