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You are here: Home / Dogwood Acoustic Guitars / Warranty Information

Warranty Information

Dogwood acoustic guitars have a lifetime warranty against defects in materials and workmanship. This warranty applies to the original owner and will be honored for as long as I am actively building and repairing guitars. This warranty does not cover normal wear, damage from improper humidity or temperature, abuse, or correcting repairs performed by unauthorized persons. Finish settling or checking, fret wear, and changes in geometry are among the things that are considered normal wear.

Dogwood instruments are made using the best in materials and in a humdity and temperature controlled environment. All materials and methods are industry standard or better. I stand behind my work, and I take care of my customers! I am well-known for being a leader in customer service and if you have a problem with your guitar, I will do my best to make you happy.

Acoustic guitars are by nature rather fragile. Most of the wood used to build them is thin and subject to damage if treated improperly. Allowing your guitar to become dehydrated will lead to problems such as cracks, loose braces, bridges lifting, and excessive changes in geometry which affect playing action. These problems are almost always due to dryness or heat. A common source of the latter is leaving the guitar in a hot car or trunk. Bringing a guitar inside from the cold and exposing it to warmer temperatures too quickly can cause finish checking, which is harmless but unsightly. None of these issues are considered problems relating to defects and are not covered under warranty.

Many guitars will need a neck reset as they age. This is due to changes in geometry from string tension over time, and is not a reflection of poor quality. Gibsons, Martins, Taylors, Guilds… they can all need this adjustment eventually. Neck resetting requires skill and special tools. Dogwood guitars use a modern bolt-on mortise and tenon neck joint that makes neck resetting much easier than the traditional dovetail joint. (Taylor and other companies use a bolt-on neck for this same reason.) There is no structural or tonal compromise with this neck joint. Should your Dogwood ever need this service, please contact me for the best price.

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Guitar Building, Voicing, and Repair Classes

Greg loves teaching guitar building and repair as much as he loves building guitars himself. Although not currently taking on an apprentice, Greg is offering individual classes in three areas: Acoustic and Electric Guitar Setup and Repair, Guitar … [Read More...]

Fender Strat Tuneup

Fender Strat Tuneup and Setup The Fender Strat is a classic electric guitar that is justly famous for its role in the history of blues and rock music. The quality of individual Strats can vary from excellent to dismal depending on model, year, and … [Read More...]

Warranty Information

Dogwood acoustic guitars have a lifetime warranty against defects in materials and workmanship. This warranty applies to the original owner and will be honored for as long as I am actively building and repairing guitars. This warranty does not cover … [Read More...]

Ordering your Dogwood Guitar

Please Note: Due to my heavy repair and restoration schedule, I am no longer building custom acoustic guitars. This is an archive page. Thank you for choosing to order one of my handmade acoustic guitars. From the day we begin to design your dream … [Read More...]

Customer Testimonials: Taylor 12 string setup

I had a well known luthier in Columbus do a setup on my custom Taylor 12 string including having a bone saddle and nut made. The work seemed good but a while later while using the guitar for recording I noticed a strange light buzzing sound in the B … [Read More...]

New! Online Setup, Repair, and Restoration Course

Purchase the course (or select individual classes) at obrienguitars.com … [Read More...]

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Technical Articles

Humidity, Temperature, and Your Guitar

Maintaining your wooden instruments at an appropriate level of humidity year round is vital to their health and well-being. It is surprising how many owners of expensive instruments are unaware of this. I suppose that the primary reason is a lack … [Read More...]

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Viewpoint Articles

Exploring Common Guitar Myths

I am going to divide this article into two sections: Myths and misunderstandings about playability and care; and myths about tone. We will take these two topics in order. Playability and Care So, your guitar is a little hard to play, the … [Read More...]

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