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You are here: Home / Dogwood Acoustic Guitars / Warranty Information

Warranty Information

Dogwood acoustic guitars have a lifetime warranty against defects in materials and workmanship. This warranty applies to the original owner and will be honored for as long as I am actively building and repairing guitars. This warranty does not cover normal wear, damage from improper humidity or temperature, abuse, or correcting repairs performed by unauthorized persons. Finish settling or checking, fret wear, and changes in geometry are among the things that are considered normal wear.

Dogwood instruments are made using the best in materials and in a humdity and temperature controlled environment. All materials and methods are industry standard or better. I stand behind my work, and I take care of my customers! I am well-known for being a leader in customer service and if you have a problem with your guitar, I will do my best to make you happy.

Acoustic guitars are by nature rather fragile. Most of the wood used to build them is thin and subject to damage if treated improperly. Allowing your guitar to become dehydrated will lead to problems such as cracks, loose braces, bridges lifting, and excessive changes in geometry which affect playing action. These problems are almost always due to dryness or heat. A common source of the latter is leaving the guitar in a hot car or trunk. Bringing a guitar inside from the cold and exposing it to warmer temperatures too quickly can cause finish checking, which is harmless but unsightly. None of these issues are considered problems relating to defects and are not covered under warranty.

Many guitars will need a neck reset as they age. This is due to changes in geometry from string tension over time, and is not a reflection of poor quality. Gibsons, Martins, Taylors, Guilds… they can all need this adjustment eventually. Neck resetting requires skill and special tools. Dogwood guitars use a modern bolt-on mortise and tenon neck joint that makes neck resetting much easier than the traditional dovetail joint. (Taylor and other companies use a bolt-on neck for this same reason.) There is no structural or tonal compromise with this neck joint. Should your Dogwood ever need this service, please contact me for the best price.

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Guitar Building, Voicing, and Repair Classes

Greg loves teaching guitar building and repair as much as he loves building guitars himself. Although not currently taking on an apprentice, Greg is offering individual classes in three areas: Acoustic and Electric Guitar Setup and Repair, Guitar … [Read More...]

Building a Monarch: Binding

The quality of the binding and purfling work is one of the factors that makes a guitar a true work of art. Some builders install bindings and purflings in one step, and this can lead to less-than-perfect results. Dogwood guitars are bound using a … [Read More...]

Customer Testimonials: A. B. Manson Acoustic

"I recently had major work done by Greg Maxwell on my very expensive and treasured old guitar.  Boy, am I glad that I found Greg, because I do not think any other luthier would have given the time and effort  this project required.  My guitar needed … [Read More...]

Customer Testimonial: Gibson Setup

"I thought my new Gibson acoustic played pretty well until I had Greg set it up for me. Wow! I could tell a real difference in the action. Based on that experience I had him do a fret dress on an older Ibanez and again, I was surprised at how much … [Read More...]

Customer Testimonials: Voicing Class with Jacek Sliwa of Sliwa Guitars

Jacek Sliwa is considered by many to be one of the best guitar makers in Poland. His guitars exhibit a level of refined design and outstanding craftsmanship. And yet, he found that after years of building fine instruments, the goal of acheiving the … [Read More...]

Fender Strat Tuneup

Fender Strat Tuneup and Setup The Fender Strat is a classic electric guitar that is justly famous for its role in the history of blues and rock music. The quality of individual Strats can vary from excellent to dismal depending on model, year, and … [Read More...]

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Technical Articles

Why do old guitars sound better?

Why do some old guitars sound so good? Even inexpensive guitars can age into really good sounding instruments, and some old guitars attain legendary tone. Why is this? The answer can be found in one of three factors and the best … [Read More...]

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Why Buy a Handmade Guitar?

There are a lot of choices out there for the prospective buyer of a fine guitar. It's no secret; a handmade instrument can cost a lot. For that matter, any of the better guitars purchased from a quality manufacturer is going to command what most … [Read More...]

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