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You are here: Home / Dogwood Acoustic Guitars / Warranty Information

Warranty Information

Dogwood acoustic guitars have a lifetime warranty against defects in materials and workmanship. This warranty applies to the original owner and will be honored for as long as I am actively building and repairing guitars. This warranty does not cover normal wear, damage from improper humidity or temperature, abuse, or correcting repairs performed by unauthorized persons. Finish settling or checking, fret wear, and changes in geometry are among the things that are considered normal wear.

Dogwood instruments are made using the best in materials and in a humdity and temperature controlled environment. All materials and methods are industry standard or better. I stand behind my work, and I take care of my customers! I am well-known for being a leader in customer service and if you have a problem with your guitar, I will do my best to make you happy.

Acoustic guitars are by nature rather fragile. Most of the wood used to build them is thin and subject to damage if treated improperly. Allowing your guitar to become dehydrated will lead to problems such as cracks, loose braces, bridges lifting, and excessive changes in geometry which affect playing action. These problems are almost always due to dryness or heat. A common source of the latter is leaving the guitar in a hot car or trunk. Bringing a guitar inside from the cold and exposing it to warmer temperatures too quickly can cause finish checking, which is harmless but unsightly. None of these issues are considered problems relating to defects and are not covered under warranty.

Many guitars will need a neck reset as they age. This is due to changes in geometry from string tension over time, and is not a reflection of poor quality. Gibsons, Martins, Taylors, Guilds… they can all need this adjustment eventually. Neck resetting requires skill and special tools. Dogwood guitars use a modern bolt-on mortise and tenon neck joint that makes neck resetting much easier than the traditional dovetail joint. (Taylor and other companies use a bolt-on neck for this same reason.) There is no structural or tonal compromise with this neck joint. Should your Dogwood ever need this service, please contact me for the best price.

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Bending Machine

Building a Monarch: The Box

Bending the sides begins the process of making a guitar body. A bending form is required for each type and size of body, and the appropriate form is installed in the bending machine. This jig uses a heating blanket and spring loaded cauls to gently … [Read More...]

Customer Testimonial:

"My stage guitar had buzzing strings and the sound from the pickup was unbalanced. Greg made me a new bone saddle to replace the poorly fitted plastic one and did a setup, now I have a guitar with no issues. His knowledge of guitar geometry is … [Read More...]

Blog: Spalted Maple Rosette

I love spalted wood, especially spalted Maple. My affection toward this unique combination of color and pattern goes back to the 1980's, when I became introduced to the work of James Krenov. In 1983 a friend and I discovered a huge spalted Maple … [Read More...]

1932 Martin 0-18 Parlor Guitar

It's not often that a luthier has the opportunity to work on a pre-war Martin. This little 1932 Parlor 0-18 came to the shop in very rough condition. It took a tumble down some stairs, resulting in a long crack in the treble side of the body and … [Read More...]

Building a Monarch: The Neck

Guitar construction can be divided into to major sections: The body and the neck. Neck construction begins with gluing up a blank. Although some guitar necks are made from one solid piece of wood, many builders make necks using a laminated blank. … [Read More...]

Shop Tour

The original Dogwood Guitars shop, located in rural central Ohio. The Dogwood Guitars shop is located in Mount Vernon, OH, having relocated back to central Ohio in August of 2017 after operating for five years in Kansas City. The shop is fully … [Read More...]

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Technical Articles

Voicing and Tap Tuning of Acoustic Guitars

Voicing and tuning are important elements of great tone. A great guitar has great tone, great playability, and great appearance, in that order. Fancy wood, a high gloss finish, and lots of Abalone inlay are visually beautiful but have … [Read More...]

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Viewpoint Articles

The Three Elements of a Great Guitar

Guitar players and collectors have so many choices available to them. New, used, factory brands, custom hand built...how do you narrow down the choices to the best option for you? In my opinion, any guitar should be measured by three … [Read More...]

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