Dogwood Guitars

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You are here: Home / Dogwood Acoustic Guitars / Warranty Information

Warranty Information

Dogwood acoustic guitars have a lifetime warranty against defects in materials and workmanship. This warranty applies to the original owner and will be honored for as long as I am actively building and repairing guitars. This warranty does not cover normal wear, damage from improper humidity or temperature, abuse, or correcting repairs performed by unauthorized persons. Finish settling or checking, fret wear, and changes in geometry are among the things that are considered normal wear.

Dogwood instruments are made using the best in materials and in a humdity and temperature controlled environment. All materials and methods are industry standard or better. I stand behind my work, and I take care of my customers! I am well-known for being a leader in customer service and if you have a problem with your guitar, I will do my best to make you happy.

Acoustic guitars are by nature rather fragile. Most of the wood used to build them is thin and subject to damage if treated improperly. Allowing your guitar to become dehydrated will lead to problems such as cracks, loose braces, bridges lifting, and excessive changes in geometry which affect playing action. These problems are almost always due to dryness or heat. A common source of the latter is leaving the guitar in a hot car or trunk. Bringing a guitar inside from the cold and exposing it to warmer temperatures too quickly can cause finish checking, which is harmless but unsightly. None of these issues are considered problems relating to defects and are not covered under warranty.

Many guitars will need a neck reset as they age. This is due to changes in geometry from string tension over time, and is not a reflection of poor quality. Gibsons, Martins, Taylors, Guilds… they can all need this adjustment eventually. Neck resetting requires skill and special tools. Dogwood guitars use a modern bolt-on mortise and tenon neck joint that makes neck resetting much easier than the traditional dovetail joint. (Taylor and other companies use a bolt-on neck for this same reason.) There is no structural or tonal compromise with this neck joint. Should your Dogwood ever need this service, please contact me for the best price.

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Customer Testimonial:

"In thirty years of playing and actively gigging in and around Ohio, I’ve had my fair share of guitar maintenance issues. Greg is by far the most customer-service oriented luthier I’ve dealt with.  Not to mention the top notch quality of his work.  … [Read More...]

Shop Tour

The original Dogwood Guitars shop, located in rural central Ohio. The Dogwood Guitars shop is located in Mount Vernon, OH, having relocated back to central Ohio in August of 2017 after operating for five years in Kansas City. The shop is fully … [Read More...]

Customer Testimonials: Martin Fret Work

"I took my Martin D-28 to Dogwood guitars to get it worked on, It was in pretty bad shape when I bought it used. Someone had tried to install frets on their own and it was buzzing and the action was hard to play. I called Greg and he said to stop by … [Read More...]

My Building Philosophy

As a craftsman who has worked in wood for the better part of 40 years, I've developed a way of approaching fine woodworking that suits my style, pace, and dedication to excellence. I work by myself, alone with my tools and carefully selected woods. I … [Read More...]

Lutherie Classes: Acoustic Guitar Building Class

Guitar Building Class Please Note: Due to my heavy repair and restoration schedule, I am no longer able to offer the build class. This is an archive page. Have you ever wanted to build your own high quality acoustic guitar, but were intimidated … [Read More...]

Gibson Side Crack

Gibson Artist Side Cracks This guitar was brought to me with some serious bass side damage- the owner had been keeping time on the side with his hand during a break and had cracked the side badly. The cracks ran from the shoulder all the way to … [Read More...]

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Technical Articles

Why do old guitars sound better?

Why do some old guitars sound so good? Even inexpensive guitars can age into really good sounding instruments, and some old guitars attain legendary tone. Why is this? The answer can be found in one of three factors and the best … [Read More...]

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Why Buy a Handmade Guitar?

There are a lot of choices out there for the prospective buyer of a fine guitar. It's no secret; a handmade instrument can cost a lot. For that matter, any of the better guitars purchased from a quality manufacturer is going to command what most … [Read More...]

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