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You are here: Home / Dogwood Acoustic Guitars / Warranty Information

Warranty Information

Dogwood acoustic guitars have a lifetime warranty against defects in materials and workmanship. This warranty applies to the original owner and will be honored for as long as I am actively building and repairing guitars. This warranty does not cover normal wear, damage from improper humidity or temperature, abuse, or correcting repairs performed by unauthorized persons. Finish settling or checking, fret wear, and changes in geometry are among the things that are considered normal wear.

Dogwood instruments are made using the best in materials and in a humdity and temperature controlled environment. All materials and methods are industry standard or better. I stand behind my work, and I take care of my customers! I am well-known for being a leader in customer service and if you have a problem with your guitar, I will do my best to make you happy.

Acoustic guitars are by nature rather fragile. Most of the wood used to build them is thin and subject to damage if treated improperly. Allowing your guitar to become dehydrated will lead to problems such as cracks, loose braces, bridges lifting, and excessive changes in geometry which affect playing action. These problems are almost always due to dryness or heat. A common source of the latter is leaving the guitar in a hot car or trunk. Bringing a guitar inside from the cold and exposing it to warmer temperatures too quickly can cause finish checking, which is harmless but unsightly. None of these issues are considered problems relating to defects and are not covered under warranty.

Many guitars will need a neck reset as they age. This is due to changes in geometry from string tension over time, and is not a reflection of poor quality. Gibsons, Martins, Taylors, Guilds… they can all need this adjustment eventually. Neck resetting requires skill and special tools. Dogwood guitars use a modern bolt-on mortise and tenon neck joint that makes neck resetting much easier than the traditional dovetail joint. (Taylor and other companies use a bolt-on neck for this same reason.) There is no structural or tonal compromise with this neck joint. Should your Dogwood ever need this service, please contact me for the best price.

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Customer Testimonials: A. B. Manson Acoustic

"I recently had major work done by Greg Maxwell on my very expensive and treasured old guitar.  Boy, am I glad that I found Greg, because I do not think any other luthier would have given the time and effort  this project required.  My guitar needed … [Read More...]

Ordering your Dogwood Guitar

Please Note: Due to my heavy repair and restoration schedule, I am no longer building custom acoustic guitars. This is an archive page. Thank you for choosing to order one of my handmade acoustic guitars. From the day we begin to design your dream … [Read More...]

Building a Monarch: Binding

The quality of the binding and purfling work is one of the factors that makes a guitar a true work of art. Some builders install bindings and purflings in one step, and this can lead to less-than-perfect results. Dogwood guitars are bound using a … [Read More...]

Customer Testimonial: Taylor Custom setup and upgrades

Greg, when I met you and talked with you, it helped ease my apprehensions. You were very professional and explained in detail what, why, and how you would make my guitar play and sound better. You said that guitars sound what they sound like, but you … [Read More...]

Location

Dogwood Guitars is located in beautiful rural Knox County Ohio, on state route 3 between Centerburg and Mount Vernon. Less than an hour from Columbus, Delaware, and Mansfield, we serve the entire central Ohio area with full-service setup and repairs. … [Read More...]

1968 Fender Jazz Bass Neck Work

A customer brought me a very cool 1968 Fender Jazz Bass neck. The neck is fretless and- as the Beatles would say, "very strange"- it had no nut slot. There was also a piece of binding missing at the heel. The customer was interested in having the … [Read More...]

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Technical Articles

Voicing and Tap Tuning of Acoustic Guitars

Voicing and tuning are important elements of great tone. A great guitar has great tone, great playability, and great appearance, in that order. Fancy wood, a high gloss finish, and lots of Abalone inlay are visually beautiful but have … [Read More...]

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Viewpoint Articles

Why Buy a Handmade Guitar?

There are a lot of choices out there for the prospective buyer of a fine guitar. It's no secret; a handmade instrument can cost a lot. For that matter, any of the better guitars purchased from a quality manufacturer is going to command what most … [Read More...]

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